FAQ

Shipping

Lait de poule inc. is offering free delivery in Quebec for orders over 50$. A minimal 8$ fee is charged for all orders under 50$. Shipping fees will apply to remote areas according to current Canada Post policies.

One of our mission is to offer the shortest delivery time possible. Orders will be handled within 1 to 3 business days. Although we are doing our best to meet these deadlines, this is not a promise. Deadlines may vary according to the season and availability. Please let us know if you have specific needs for your delivery.

We reserve the right to change the terms related to free shipping without warning.

It is possible to complete an international order. Shipping fees may apply. Please contact us for further information: info@laitdepouleinc.com

Return and exchange

Our mission is to make you shine. If you are not satisfied with your order, you can return the products back to us by mail to exchange it or receive a refund. You have up to 15 days following the delivery of your order to take advantage of this service, as long as the product still has all its labels on it is, has not been washed or worn, and is in perfect condition. We reserve the right to refuse the refund of a product that will not be in a sellable condition (deodorant, pet hair, make-up…)

On sale products are not refundable, but we will offer you an exchange or a credit note. Items discounted at 50% and over of the original price are final sale.

Please note that shipping fees are not refundable. The customer must support the return costs.

For any return or exchange, please contact us by email at info@laitdepouleinc.com. We recommend using a shipping method which includes a trackable service. We are not responsible for any lost item.

Refunds will be issued according to the original payment method.

We reserve the right to change the prices without warning.